Jim Kuykendall is a proven leader in workplace management, community service and in religious affairs. He handles conflict mediation, arbitration for Family, Work, Public, and church situations. He has written and developed a training seminar for the workplace to recognize and handle conflict in the workplace before they escalate and become worse. He has also written extensive training materials for management and employee development.
Jim retired from the railroad after 37 years having experience in managing people in an industrial setting in the areas of Safety, local, area and terminal Operations, Management Development, Human Resources and Labor Relations. He has written and handled labor/management appeals and arbitration before Special and Public Law Boards as well as the National Mediation Board. He understands that there are both sides to every issue and the importance of everyone being heard and understood. In this manner he has mediated and settled many cases and issues between parties.
He is an elected public official who understands the importance of mediating with all parties in creating win-win situations. Jim also serves as an Elder at the church he attends and has worked with churches, members and leaders in resolving conflicts. Getting to the root of the issues requires facilitation, listening, and collaborative interaction among everyone concerned. Jim is well qualified to help his clients work through their issues seeking resolution.
Jim Kuykendall brings a lifetime of experience in industry, government, and non-profit environments to his work in conflict management. His practical approach to today's personal and organizational challenges will bring you positive results and meaningful "next steps" to move you forward. Whether you need a coach, a consultant, a mediator, or an arbitrator, Jim should be at the top of your list! -- Joe L. "Joey" Cope, Executive Director, Duncum Center for Conflict Resolution.
Jim believes in the facilitative approach to mediation, in meeting with parties individually or in joint sessions, all communication must be honest, open, and with dignity. Confidentiality is essential because it forms the basis for the trust that is put in him. There are two (maybe more) sides to every issue and all parties involved should be able to speak and be understood. Jim is a facilitator not a judge. He does not give opinions or advice. He ask questions and assist the parties looking for options. His intent is to move the conversation toward a resolution designed by the parties. The parties influence the decisions and the agreement they come to. The goal is to seek a mutual resolution.
“His strengths in communication, mediation and arbitration made him a steadfast asset in labor disputes, but most importantly in conflict resolution. While at the Port Terminal Railroad, Jim was able to improve employee relations, aided by his foresight and ability to address issues in a mutually beneficial manner, to allow for open communication without the need for fortified defensive mechanisms.”
“Jim’s vast professional and educational knowledge, supported by proven strengths in mediation and conflict resolution, makes him a reliable source for guidance and knowledge. A chance to learn from someone like Jim does not present itself often. There is a difference between managing and leading. Jim will help you find the nexus and excel in both.”
JK & Associates L.L.C.
Recognize and resolve conflicts before they escalate
Conflict Resolution – How to Keep Calm and Carry On at Work
“Conflict in all facets of our lives is inevitable – it’s up to us to discover how to recognize and deal with it.”
We live is a world that is unpredictable. A world where we are consistently confronted with conflict in all facets of our lives. Conflict and workplace violence has invaded our home, work, school, church, and our community. Conflict can range from a verbal exchange between people that at best can escalates to formal complaints and at its worst can lead to workplace violence.
It is essential that manager and employees in all businesses learn about conflict the types of anger, how to recognize them, and work through the conflict.
This seminar is about recognizing and resolving conflict before it escalates into formal issues or worse – workplace violence. In this course you will learn about:
This course has made me feel more confident in handling difficult situations due to the training exercises and information given by the instructor.
Discussed different way of solving work conflict that will be beneficial to my particular positions as I work to get production from my employees as well as keep morale high.
I will be better able to identify and resolve conflict in the workplace.
I really go a lot out of it. There was a lot of useful things I didn’t know about harassment and harmful words.
Normally I am unwilling to consider my communication from the perspective of the receiving party. This course has helped me see how both sides play off each other.
“Recognition of anger types as well as knowing appropriate approaches to each. Knowing where they adverse party wants to go allows me to guide the conflict in a mutually determined direction.”
“This course will be helpful in every aspect of life. Teaches you how to stay calm and deal with every type of personality.”
“The material is great, but the best part is the opportunity to discover how my communications are received. Criticism and observation given by peers pale in comparison to self-discovery.”
“It is informative and will prepare you for dealing with the many types of people and situations that arise due to conflict that happens in everyday life.”
27013 N. Harlan Lane Suite 200, Conroe, Texas 77385
Mon. - Fri. 8am to 5pm
Sat. - Sun. by Appointment